We are a dynamic and growing cable manufacturing company seeking a customer-focused Customer Service Representative to join our team. As the primary point of contact for our customers, you will be responsible for delivering exceptional service and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone and chat
• Process orders, returns, and refunds
• Provide product information and technical support
• Collaborate with internal teams to resolve customer issues
• Production follow-up,  Order dispatch, invoicing to customers 
• Meet or exceed customer satisfaction and performance targets

Requirements:

• 2+ years of customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Basic computer skills and knowledge of CRM software
• Familiarity with cable manufacturing industry a plus

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a growing company
• Collaborative and dynamic work environment
• Professional development and growth opportunities