Customer Support Specialist  
AffinityVibez Pvt Ltd   More jobs from this company

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Job Title:   Customer Support Specialist
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Age:   25 to  years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 35,000 to 50,000 per Month
Apply By:   Jun 26, 2023
Job Description:

About our company:

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

•                     Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

•                     Respond to customer inquiries and issues in a timely and efficient manner

•                     Troubleshoot and resolve technical issues with the services.

•                     Escalate complex issues to the appropriate department or team member for further assistance

•                     Document and track customer interactions and issues as per company policies

•                     Gather customer feedback and provide suggestions for improvements to products and services

•                     Participate in ongoing training and development to stay informed about new products and services

•                     Collaborate with other departments within the company to ensure a seamless customer experience

•                     Meet and exceed customer satisfaction metrics and goals

Required Skills:

•                     Strong customer service and technical support skills

•                     Excellent English communication and problem-solving skills

•                     Strong ability to multitask and prioritize

•                     Experience with SAP and other software like CRM is a plus

•                     Ability to work effectively in a team-oriented environment

Perks and Benefits:

•                     Professional development and training  opportunities

•                     Collaborative work environment

•                     Opportunities for growth and advancement within the company

•                     EOBI Insurance

•                     Bi-Annual Increments

•                     Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.

Company Information
Company Name:  AffinityVibez Pvt Ltd
Company Description:
We Listen And Resolve! AffinityVibez is the finest business management consulting firm based in Lahore, Pakistan. With in-house recruitment services, protection from data breaches, forecasting of your budgets, digital marketing, web solutions, and other inspection and auditing with the QA department, every expert is available 24x7. You can connect with us virtually; we will handle all your queries. We provide services to our partners and clients globally. Our pro teams have successfully served various industries with these services. The top-tier examples are London Motor Sports, Universal Livestock, Plaza Chauffeurs, DigitVibez, Continental car hire, and others. We are here for your assistance if you have strategy and planning issues.

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