| Job Title: |
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Customer Service Representative |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
|
Bechelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Feb 16, 2019 |
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| Job Description: |
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
Key Responsibilities
- Maintain performance standards of telephone, email and ZAC cases support set by Customer Service Supervisor
- Research each customer problem to insure customer satisfaction
- Call back customers who left messages during scheduled callback times
- Track each customer call with entries into ZAC
- Document and track calls and follow up with notes
- Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation
- Assist with other projects as necessary
We are seeking candidates with the following:
- Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment
- Previous experience w/telephone customer service
- Excellent customer service skills
- Excellent typing and writing skills
- Logical troubleshooting and organizational skills
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| Required Skills: |
| Customer Service Skills,Excellent English skills |
| Company Information |
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Company Name: Zones IT Solutions (Pvt) Ltd.
Company Description:
Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with best-of-breed partners to deliver customization solutions and positive business outcomes to meet the needs of everyone we serve. But we certainly don't do it alone. We offer smart, ambitious and energetic professionals an environment that fosters rewarding careers in sales, computer and network engineering, logistics, and a variety of corporate and support functions./p
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