• • Be well-versed, preferably certified, in Cisco.
  • Evaluate training by evaluating effectiveness of training to specific job applications.
  • Have strong communication and presentation skills to speed up the process of training field engineers.
  • Design computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
  • Conduct training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
  • Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintain quality service by establishing and enforcing organization standards.
  • Maintain technical knowledge by attending educational workshops; reviewing publications.
  • Contribute to team effort by accomplishing related results as needed.
  • Provide superb customer service to every client by maintaining a 'whatever it takes' attitude.
  • Assist with on-going projects as requested.

  ·         Develop innovative and easy-to-understand training logistics and tools.

  ·         Provide technical training to professional personnel.

  ·         Meet organizational training needs.

  ·         Analyze learning needs and develop appropriate training material.

  ·         Interact with technical experts.

  ·         Document and maintain all training processes and issues.

  ·         Interact with respective departments in scheduling training programs.

  ·         Monitor training sessions and trainees.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Must have excellent communication skills (speaking and drafting)
• Hands-on experience at least one year with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with cabling standards and passive media (CAT, fiber etc.)
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Ability to work in shift rotation.