| Job Title: |
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Customer Services Officer |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Manga Mandi,Gujranwala |
| Gender: |
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No Preference |
| Age: |
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20 to 35 years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA, B.Com, B.Sc. (Acc. & Fin.), B.A. (Eco.) M.Com, MBA, MPA, M.Sc.(Business, Acc. & Fin., Management) |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Less than 1 Year3 Years |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Apr 28, 2017 |
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| Job Description: |
- Interacting with customers inquiring on their purpose of visit and guide them to the relevant staff for resolution of their queries to ensure the customer leaves the branch satisfied. Resolving/replying the queries of the customers identify customer needs & provide complete details on bank products and services, their Terms & conditions. Improve service standards and minimum turnaround time
- Responsible for scrutiny AOF documents & filling, SS Card filling, input data in hPLUS, generation of account #, Scanning of SS card and record keeping as per FMBL Operational Manual.
- Responsible for completing of Loan documentation/Legal Book let/PDCs, input of data into the hPLUS for booking loan and record keeping as per FMBL KKKK Manual.
· Remittance:
- Receive inward/outward clearing/collection cheques for timely lodgment and clearance.
- Receive internal/online funds transfer cheques from customer and posting in hPLUS.
- Issuance/cancellation/realization/duplicate of PO upon customer request.
- Make sure that KYC should be properly filled and updated the same in hPLUS on same day.
- To make sure that all Term Deposit Receipts requests are properly filled and entered in hPLUS, all early termination of TDR requests processed and all formalities are complete, record keeping as per FMBL Operational Manual
- Recovered charges from customers as per Schedule of Charges.
- Custodian of strong room Keys, Gold safe keys, Security Stationary, ATM Card & PINS.
- Responsible for issuance ATM Card & PINS, resolve ATM disputed transactions either issuer or acquirer and process debit authority of said transactions for reconciliation of ATM
- Responsible for issuance of cheque books to customers/authorized representative and taking proper acknowledgment on requisition/register
- Ensure that all customer requests are properly executed in hPLUS and documented,. Issuance of different type of certificate, Maintain Zakat data, Hold mail. Account closing etc
- Responsible for reconciliation of Bank A/c, Security Stationary on daily/monthly basis
- To perform floor duty & continuously maintain and improve branch ambiance, make sure that all marketing material is prominently available and up to date.
- Ensure post sale service to the client, Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity
Competencies & Training
Core Competencies:
· Excellent communication skills
· Polite, confident and friendly
· Flexible and quick thinking
· Follow instructions
· Good at teamwork and able to work on their own initiative
· Accurate and pay attention to detail, even when under pressure
· Smart and well groomed, if working face to face with customers.
Professional Training:
· Understanding of customer needs
· Situation handling
· Problem solving
· Numeracy & computer skills
Technical Training:
· Microfinance industry knowledge
· Customer service
· Complete knowledge of account opening policy & procedure
· Grip on core banking system |
| Required Skills: |
| Banking Companies Ordinance,Compliance,Team Player,Customer Care |
| Company Information |
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Company Name: Finca Microfinance Bank
Company Description:
pFINCA is a globally recognized microfinance organization working in 5 continents and in 23 countries. FINCA provides financial services to the world's lowest-income entrepreneurs so they can create jobs; build assets and improve their standard of living. In 2013, FINCA acquired a majority share of Kashf Microfinance Bank Ltd. and later in November, the bank was rebranded to "FINCA Microfinance Bank Ltd"./ppFINCA Microfinance Bank Ltd is now in more than 90 cities across Pakistan with over 100 outlets. It is one of the fastest growing financial institutions in Pakistan backed with global expertise. The growing presence in Pakistan across more than 100 cities ensures that access to financial services is at the disposal of every Pakistani. FINCA Microfinance Bank Ltd. not only provides financial solutions to lowest income entrepreneurs of Pakistan but also strive to create a positive social impact through job creation and poverty alleviation. A research study has shown that 1 loan creates a minimum of 3 jobs./ppFINCA Microfinance Bank Ltd is a full service bank established under license by the State Bank of Pakistan. As a member of 1Link, FINCA Microfinance Bank Ltd. gives fund accessibility to its customers 24/7 through more than 7,000 ATMs across Pakistan. Each outlet is fully equipped with the latest banking softwares which provide robust online facilities. Our institution is an Equal Opportunity Employer(EOE) and offers its employees an enabling environment to learn, grow and excel not just in their own area of expertise, but also empowers them to exchange experiences and ideas with peers and supervisors, thereby continuously bringing about innovation and improvement in all facets of our business. Moreover, our well-rounded training program caters to the development needs of employees at all levels to ensure that they get a chance to grow as the institution progresses, and at the same time, our employee engagement initiatives are designed t
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