• You will be responsible for answering customer inquiries via phone, email, chat, or other communication channels.
• You will help customers troubleshoot technical issues with the company's products or services, and escalate issues to appropriate teams when necessary.
• You will process customer orders, including payment processing.
• You will be responsible for addressing customer complaints and resolving issues in a timely and satisfactory manner.
• You will provide customers with information about the company's products and services, including pricing, features, and benefits.
• You will update customer records with accurate and up-to-date information.
• You will work closely with other teams, including sales, marketing, and technical support, to ensure customer satisfaction.

Requirements:

• Excellent communication skills in English, both verbal and written
• Customer support representatives must have strong problem-solving skills to identify and resolve customer issues quickly and effectively.
• Customer support representatives should have a basic understanding of technology and the ability to troubleshoot technical issues.