Customer Service Officers are responsible for ensuring guests enjoy their stay.

With this in mind, they may be tasked with several duties aimed at enhancing the guest experience and seeing to positive customer relations.

These may include: 

• Good communication skills - meet and greet customers. 
• Timely address customers complaints to restore customer satisfaction. 
• Managing the hotel’s online presence and generating an online buzz through special offers and promotions.
• Ensuring all customer inquires are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.