Customer Care Executive  
Telus Network Pakistan   More jobs from this company

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Job Title:   Customer Care Executive
Category:   Client Services
Total Positions:   15
Job Location:   Lahore
Gender:   No Preference
Age:   18 to  years
Minimum Education:   Matriculation
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 40,000 to 45,000 per Month
Apply By:   Oct 29, 2021
Job Description:

We are urgently looking for Contact Center Agents to provide assistance to the customers:

Who we are:

  • We offer Inbound Customer Support / Call Center services to businesses based in US and Canada.
  • We work as back office and support center for international businesses and help them with phone answering.

What we require from you:

  • You will be required to provide customer services to our International clients.

We expect you to:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • We are looking for a dedicated individual who is fluent in English and who is having minimum 6 months’ of relevant working experience in an international call center.
  • In addition to the basic salary, we are offering monthly performance based incentives and bonuses.
  • If you have worked in similar role, please apply immediately!

Company Information
Company Name:  Telus Network Pakistan
Company Description:
Telus Network prides on having an extensive call center operation that is not limited to one location only. With a global presence and reach, Telus Network has been able to help numerous clients provide top notch service to their valuable customers. We offer both B2B as well as B2C services to our clients whilst maintaining a name in the industry for BPO services as well. Our team of professionals provides training and financial support to those that wish to expand their services. Our partners have the unique opportunity to share a platform with us that helps them significantly expand their business.

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