Team Lead Customer Support  
Friday Media Group   More jobs from this company

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Job Title:   Team Lead Customer Support
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   Nov 5, 2021
Job Description:

Person profile:

  • Able to communicate confidently in English, both spoken and written skills are mandatory.

  • A professional, Pro-active and 'Can do' attitude with exceptional attention to detail and excellent organizational skills

  • Take ownership of work independently and should be able to solve problems quickly.

  • Comfortable to work in a busy, demanding and fast-paced environment, whilst remaining patient.

  • Should have a positive attitude with a strong willingness to learn.

  • Fast & accurate computer skills to deal with high volume of customer contacts. 

  • Distinct advantage would be given to individuals having experience in customer service within a similar environment. With the ability to identify online Scams/ Illegal advertisement.

Responsibilities will include but not limited to:

  • You will be part of our established UK team supporting our customers across our marketplace portfolio.

  • Help Customers during their engagement on any of our marketplace websites.

  • Handle customer complaints and raising issues through our development ticket program.

  • Provide prompt, efficient and consistent information and communication in line with company policy.

  • The resolution of consumer issues and complaints including consistent follow up and escalation where necessary.

  • Exceeding Customers’ expectations of the company.

  • Maintaining a full understanding of all Marketplaces during the advert placement process and relaying that information to customers, if needed.

  • You will be trained on how to spot scams and illegal adverts, similarly scam emails or messages to protect our users.

  • Verify certain customers via phone and making sure they are legitimate before advertising.

Company Information
Company Name:  Friday Media Group
Company Description:
Media Group Headquarters is in England, UK. It's where our story began, some 40 years ago.Originally, this office was predominantly used for the printing press, which was bought in the 70's and still to this day prints over 300,000 copies every single week. As the years went by and the internet revolution came and changed the world as we know it, the business changed drastically too. Along came more staff with expertise in web design and creation, developers, content writers, SEO experts and PPC specialists. We moulded our operation to suit the changing times and we were soon equipped to support both the online and print world of media advertising.

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