It is 3rd Shift Job.

• GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk  Engineers to join our team in Lahore.


• Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.


• The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members. 


• If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity.

About Us:

• Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services.


• Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

Responsibilities:

• Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.


• Responding in a timely manner to service issues and requests


• Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.


• Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.


• Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.


• Perform administration and maintenance of network devices like switches, firewalls, access points etc.


• Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.


• Monitor Data backup and recovery operations.

Skills Required

• Experience in or exposure to a client facing role


• Fluency in English communication


• Amenable to a flexible work schedule, as the need arises.


• Solid IT Infrastructure background, strong understanding of servers and AD.


• O365 skills and experience     


• Solid MS Exchange Skills and Hosted Email platforms.    


• Solid SharePoint Skills


• Ability to prioritize tasks based on urgency and importance


• At least one or more certifications in the following:


• Microsoft Office 365


• MS Windows Server


• MS Exchange 


• MCSE, MCITP or MCSA


• Minimum 4 years’ experience as a Technical/Network Support Engineer


• Experience in Windows Server 2012/2016/2019, AZURE, and AWS


• Experience in Managing and administrating firewalls.


• Anti-virus installation, clean up and protective measures


• Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.


• Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.


• Master’s Degree in Information Technology will be preferred.