Job Title: |
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Call Center Agent |
Category: |
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Client Services |
Job Location: |
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Rawalpindi |
Gender: |
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No Preference |
Age: |
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21 to years |
Minimum Education: |
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Matriculation |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 35,000 to 40,000 per Month |
Apply By: |
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May 15, 2021 |
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Job Description: |
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
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Company Information |
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Company Name: SMR Consultants Company Description:
SMR Consultants
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