• The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments.
• Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion. 
• TAC Engineer will be able to understand the troubleshooting and identifying complex software and hardware issues in the systems domain with sound knowledge of networks.
• Direct customer support experience is a plus.
• Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. 

Job Specification (Networks)

• Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
• Ability to work with all major networking vendor equipment including CISCO, Checkpoint, Watch Guard, Sonicwall.
• Complete ability to work with all major monitoring tools such as Zabvix, LabTech, CACTI, NAGIOS.
• Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.
• Ability to setup and troubleshoot handheld devices.
• Ability to create network documentation and create Visio diagrams for network implementations.
• Ability to work with Linux Platforms.
• Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.
• Troubleshoot and resolve complex, critical, and sensitive technical support issues.
• Resolve customer issues through email, phone, and remote support sessions.
• Manage a personal queue of incidents by effective time management and issue prioritization.
• Ensure customer satisfaction through professionalism and swift resolution.
• Monitor organization and client networks.

Job Specification (Systems)

• Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
• Ability to work Windows 2008, 2012, XP, Vista and Windows 7, 8.
• Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL.
• Ability to setup and troubleshoot handheld devices.
• Ability to work with Linux Platforms.
• Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.
• Willing to work as part of a worldwide professional support team
• Able to maintain professionalism while under pressure
• Values teamwork and can contribute to the entire group
• Someone who wishes to continue to develop their skill set in a proactive environment
• Someone who exercises judgment within defined procedures and practices to determine appropriate actions
• Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
• Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.