Afiniti Engineers (Level 1 - Junior to Level 3 – Solutions Architect) are responsible for technical integration and deployment of Afiniti product in multiple telephony environment such as Avaya, Genesys, Cisco etc. The deployment involves technical discovery, integration design, user acceptance testing and tier-2 support.They are also responsible for identifying new feature requirements specific to the product and highlight risks related to an implementation project. Moreover, they also lead technical integration details for product certification and collaborate with core-engineering (development) teams in feature design.

Key Responsibilities

• Configuration and managing Afiniti applications for clients Troubleshooting and investigating production issues
• Assisting support team to better monitor production
• Create SOPs that support can follow for better production monitoring
• After training, explain technical solutions to the client, if needed
• Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with offshore team to support build upgrades, configuration changes, production issues investigation etc.
• Execute UAT with clients and perform production cut-over activities
• Must be flexible to travel