• An exciting opportunity to work in a friendly, environment in a continually growing company.

Job Summary:

• We are looking for a highly motivated Customer Service Advisor.
• We expect excellent communication skills with an ability to build customer relationships

About the Customer Service Advisor/Telephonist role:

• You will be required to promote good customer relationships and communications.
• You will be the first point of contact for our customers.
• You will need excellent listening and communication skills, with the ability to build rapport with customers.
• A high level of motivation is essential, as well as being extremely customer service focused and a desire to exceed customer expectations.

Customer Service Advisor/Telephonist Skills & Experience:

• Previous experience working in the parcel industry would be an advantage
• Must have previous experience of call answering in a busy environment
• Intermediate or advance Microsoft applications including Word and Excel
• Ability to drive continuous improvement adopting best practice
• Strong analytical and problem-solving skills
• Strong and effective communication skills- both verbal and via email
• Excellent telephone and people handling skills
• Good team player

Specific Tasks

• Responding to customer queries via phone and email
• Follow up with queries
• Maintaining a strong business relationship with clients